Refund & Cancellation Policy

    Last updated: 23 February 2026

    1. Overview

    At Daily Diet Online, we want you to be completely satisfied with your purchase. This policy outlines your rights regarding refunds and cancellations for our subscription service and digital products.

    2. Subscription Cancellations

    • Cancel anytime: You may cancel your subscription at any time through your account settings or by contacting us at dailydietonline@gmail.com
    • Access continues: Upon cancellation, you will retain access to paid features until the end of your current billing period
    • No partial refunds: We do not provide pro-rated refunds for the remaining days of a billing cycle
    • Re-subscription: You may re-subscribe at any time, though promotional pricing may no longer be available

    3. Refund Policy — Subscriptions

    14-Day Cooling-Off Period (UK & EU)

    Under the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive, you have the right to cancel within 14 days of your initial subscription purchase for a full refund, provided you have not substantially used the service during this period.

    After the Cooling-Off Period

    Refund requests made after the 14-day period will be assessed on a case-by-case basis. We may issue a refund at our discretion if:

    • There was a technical issue preventing access to the service
    • You were charged in error (e.g., duplicate billing)
    • The service was materially different from what was advertised

    4. Refund Policy — Digital Products

    Digital products (eBooks, video guides, audio programmes) are delivered electronically and are available for immediate download or access upon purchase.

    • UK & EU: Under consumer protection law, the right to cancel is lost once the digital content has been accessed or downloaded, provided you gave explicit consent at the point of purchase and acknowledged the loss of your cancellation right
    • If not accessed: If you have not downloaded or accessed the product, you may request a full refund within 14 days of purchase
    • Faulty products: If a digital product is defective, corrupted, or materially different from its description, you are entitled to a full refund regardless of download status

    5. One-Time Signup Fee

    The one-time signup fee is non-refundable after the 14-day cooling-off period. Within the cooling-off period, it is fully refundable as part of your initial subscription refund.

    6. How to Request a Refund

    To request a refund, please contact us with the following details:

    • Your registered email address
    • Date of purchase
    • Reason for the refund request
    • Order or transaction reference (if available)

    Email: dailydietonline@gmail.com

    We aim to respond to all refund requests within 5 business days. Approved refunds will be processed to the original payment method within 5–10 business days.

    7. Chargebacks

    We encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without prior contact may result in suspension of your account.

    8. Changes to This Policy

    We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

    9. Contact Us

    If you have any questions about this policy, please contact us: